JFrog Takes Software Resilience to the Next Level with 99.99% Uptime SLA

Software delivery is no longer a back-office function; it’s the heartbeat of the modern enterprise. While a 99.9% uptime SLA for essential software delivery services works for many, the acceleration of software velocity has made the “three-nines” benchmark a possible liability. For high performing software organizations, and those delivering critical services, nine hours of annual downtime represents a dangerous gap in productivity and security.

JFrog is closing that gap with Premium Availability. As the first software supply chain platform to offer a contractual, in-region 99.99% SLA, we provide the elite resilience necessary to power an AI-driven future.

The Challenge: Why 99.9% is the New Legacy Standard

As organizations aim for more frequent releases, the cost of “micro-downtime” compounds. Traditional 99.9% SLAs create several critical friction points:

• The Cost of Idle Engineers: Every minute your artifact repository or CI/CD pipelines are down, your development engine grinds to a halt. Industry estimates suggest that downtime can cost $9,000 per minute in lost productivity alone—a number that multiplies with the size and maturity of your development organization.

• Meeting Business and Regulatory SLAs: Organizations must constantly manage the downstream risk of regulation breaches, service credits and penalties. When internal tooling failures cause a breach of your own external-facing SLAs, it creates a cascade of contractual liability and diminished trust.

• The AI Performance Penalty: With the rapid industrialization of AI, DevOps teams must now handle massive LLMs and datasets. Downtime or latency during model serving, training, or inference doesn’t just stall a build; it wastes valuable GPU compute cycles and delays the release of AI-based applications.

The Solution: Premium Availability with JFrog

Premium Availability with the JFrog Platform is designed to overcome the limitations of 99.9% uptime by providing an “always-on” foundation for your software supply chain.

1. Contractual 99.99% In-Region Uptime

JFrog is the only software supply chain solution offering this level of availability within a single region. This means you get the resilience of a four-nines SLA without being forced into a multi-region architecture.

2. Premium Isolated Infrastructure

To guarantee this level of performance, the Premium Availability architecture is designed for maximum stability. Premium cells, strict density limits, and guaranteed resources ensure performance predictability, even during massive traffic spikes. The premium infrastructure is paired with ‘last-in-line’ update sequencing, ensuring version maturity and minimizing risk across both application and infra.

3. Your Essential Services, Covered

While other providers offer heightened infrastructure SLAs, it’s often “siloed” and restricted to specific components, leaving gaps in critical capabilities your software factory depends on. Premium Availability eliminates these weak links by extending coverage across all our core products, including: JFrog Artifactory, JFrog Distribution, JFrog Xray, JFrog Advanced Security, JFrog AppTrust, and JFrog Curation.

Operational and Business Benefits: Beyond the Nines

Lowering allowable downtime from 525 minutes per year (99.9%) to just 52 minutes (99.99%) can have a transformative effect on business operations, including:

• Uninterrupted Developer Productivity: Four minutes of downtime per month, which is the threshold of 99.99%, is typically within the window where automated retries in CI/CD and Kubernetes will succeed without human intervention. Your developers never stop coding, because they never detected a glitch.

• Protecting Production Integrity: Unplanned production outages can cost over $500,000 per hour. By ensuring your registry and distribution services are always available, you eliminate the risk of “registry failure” causing a downstream production crash.

• Compliance and Regulatory Peace of Mind: For organizations required to comply with FFIEC BCM, NIST SP 800‑34, FedRAMP, HIPAA, and SOX, meeting defined external SLAs is mandated. With Premium Availability, IT leaders can guarantee that the software supply chain meets the same rigorous standards as the rest of the enterprise stack.
• A Secure, Trustworthy Software Factory: If your artifact repository is up but your security scanner or distribution hub is down, your pipeline is effectively dysfunctional. Premium Availability provides a universal 99.99% foundation across the core services that keep your software factory running.

Future-Proofing Software Development Operations

The move to 99.99% is critical for AI-driven organizations, as these workflows are uniquely sensitive to infrastructure stability. Whether serving models for real-time inference or managing massive datasets required for fine-tuning, a slow or unreachable model registry isn’t just a delay, it’s an operational failure that could cost millions in wasted CPU power and missed opportunities.

In a world where software is the primary driver of value, 99.99% uptime is moving from “nice-to-have” to “must-have.” Premium Availability represents our commitment to being the most reliable partner in your software supply chain journey, ensuring your AI-powered applications have the high-throughput and high-resiliency infrastructure you need to compete.

By providing the industry’s first in-region 99.99% SLA, isolated infrastructure, and mature rollout strategies, we focus on the resilience of your infrastructure, while you concentrate on delivering  innovative, high-quality, secure applications at scale.

Ready to upgrade your resilience?

If you’re an existing JFrog customer, contact your account representative today to discuss upgrading to Premium Availability.

New to JFrog? Take an online tour, book a personalized demo, or start a free trial to see how your organization can achieve 99.99% uptime resilience today.