ServiceNow

Automate change management with the seamless integration between ServiceNow’s DevOps Change Velocity (DCV) and JFrog. The ServiceNow and JFrog integration helps organizations enforceRead More >

evidence-based policies to business applications, driving toward auditable enterprise governance and compliance workflows. Read Less >

ServiceNow Evidence Integration Features

Frequently Asked Questions

What is the main purpose of the JFrog and ServiceNow integration?

The integration connects the JFrog Platform with ServiceNow’s change management system. It automates the creation and approval of Change Requests (CRs) in ServiceNow based on events in JFrog, like the promotion of an application version. This streamlines the release process by ensuring that all necessary approvals and evidence, such as security scans and build information, are captured and reviewed in ServiceNow before a release.

How do ServiceNow and JFrog applications map to each other?

The integration links JFrog Applications with ServiceNow DevOps Applications. This mapping is done by creating a JFrog Applications record in ServiceNow, which maps the two entities. 

Once mapped, the JFrog application is created and updated with the relevant ServiceNow Application information. Additionally, JFrog can pull details like the application’s name, description, and business criticality from ServiceNow.

How does a change request get created in ServiceNow?

When a new Application version is promoted to the “Pending-Approval” stage in JFrog, the integration automatically creates a Change Request (CR) in ServiceNow. This CR includes information about the release, such as the packages involved and a link to the JFrog application version. Additionally, the relevant evidence is translated into ServiceNow, and linked to the CR.

What happens after a change request is approved in ServiceNow?

Once a Change Request is approved in ServiceNow, the integration performs two key actions:

  1. It creates evidence on the application version in JFrog, which links back to the approved ServiceNow CR.
  2. It triggers a version release in JFrog, promoting the application version to the “Release” stage.

What kind of evidence is shared between JFrog and ServiceNow?

The integration shares important evidence from JFrog with ServiceNow to support the change approval process. This includes information like scan results, build provenance (the history and origin of the build), and other software quality details. This evidence is displayed directly within the ServiceNow Change Request, providing approvers with all the data they need to make an informed decision.

About ServiceNow

ServiceNow is the AI platform for business transformation. Connect AI, data, and workflows to maximize the value of existing technology investments, cut costs, and make impactful improvements in core business processes all on a single platform.