License Validation FAQ
Q: When I try to install a license, why do I get an error saying it doesn’t exist?
A: This error happens when Artifactory is unable to verify that the license was generated by JFrog and that it exists in our pool of commercial or trial licenses. Verify that the license you provided is identical to the one that was sent to you and that there are no additional or missing characters. If you still get the same error, please contact firstname.lastname@example.org and provide the license you are trying to use in order to activate your instance.
Q: When I try to install a license, why do I get an error saying that it can’t be validated?
A: When you install your license, a JFrog license validation process is triggered. For this process to complete successfully, your Artifactory instance must have Internet access. If your Artifactory instance is behind a firewall and does not have Internet access, please contact email@example.com in order to complete the activation process.
Q: When I try to install a license, why do I get an error saying it is already in use?
A: This error indicates the license has already been installed on another Artifactory instance.
In order to move the license from one instance to another, or to identify which instance is using the license, please contact firstname.lastname@example.org.
Q: When I try to install a license, why do I get an error saying that it has been blacklisted?
A: This error indicates that the license has been revoked and cannot be installed. Please contact email@example.com to investigate why the was revoked.
Q: How can I remove a license and reinstall it on another Artifactory instance?
A: Please contact firstname.lastname@example.org so we can detach the license from its current instance allowing you to install it on another one.