How to Send Us Supporting Documentation Related to Your Case

JFrog Support
2021-01-12 18:14

When opening a support case on the JFrog Support Portal, you may send along supporting documentation, including relevant logs, configuration and/or other files to our SalesForce system. However, please be aware that:

  1. The maximum attachment size for a file is 25 MB
  2. The following file formats are not supported:

.ADE, .ADP, .APK, .BAT, .CHM, .CMD, .COM, .CPL, .DLL, .DMG, .EXE, .HTA, .INS,.ISP, .JAR, .JS, .JSE, .LIB, .LNK, .MDE, .MSC, .MSI, .MSP, .MST, .NSH.PIF, .SCR, .SCT, .SHB, .SYS, .VB, .VBE, .VBS, .VXD, .WSC, .WSF, .WSH, .CAB

If you need to upload files that are larger than 25 MB or are in an unsupported format, please first create your case without uploading your files. After your case has been created, you will receive a case number which you can then use to upload your files using the following cURL command:

curl -i -T file.zip "https://supportlogs.jfrog.com/logs/TICKET_NUMBER/"

You don’t need to provide a username or password to execute this upload.