How to Send Us Supporting Documentation Related to Your Case

JFrog Support
2021-02-01 12:50

When opening a support case on the JFrog Support Portal, you may send along supporting documentation, including relevant logs, configuration and/or other files to our SalesForce system. However, please be aware that:

  1. The maximum attachment size for a file is 1 GB
  2. The following file formats are not supported:

.ADE, .ADP, .APK, .BAT, .CHM, .CMD, .COM, .CPL, .DLL, .DMG, .EXE, .HTA, .INS,.ISP, .JAR, .JS, .JSE, .LIB, .LNK, .MDE, .MSC, .MSI, .MSP, .MST, .NSH.PIF, .SCR, .SCT, .SHB, .SYS, .VB, .VBE, .VBS, .VXD, .WSC, .WSF, .WSH, .CAB

If you need to upload files that are larger than 1 GB or are in an unsupported format, please first create your case without uploading your files. After your case has been created, you will receive a case number which you can then use to upload your files using the following cURL command:

curl -i -T file.zip "https://supportlogs.jfrog.com/logs/TICKET_NUMBER/"

You don’t need to provide a username or password to execute this upload.