Check firewall and port availability

XRAY: Troubleshooting connection issues when migrating Xray servers

AuthorFullName__c
David Kahan
articleNumber
000005710
ft:sourceType
Salesforce
FirstPublishedDate
2023-05-09T11:19:22Z
lastModifiedDate
2023-05-09
VersionNumber
1
Check that your firewall is allowing traffic for Xray on port 8082 and it is not being used by another service.

You should also make sure that the URLs mentioned in the documentation are whitelisted for your DB sync to complete and run.