Frequently Asked Questions
The following are some of the frequently asked questions about the Partner management dashboard.
Why can’t I see a customer’s usage data for a subscription?
Verify that the customer’s subscription falls under a SaaS Reseller subscription model. Ensure that the Partner attestation has been completed, which indicates the customer has granted consent for reseller visibility.
Where can I see whether the Partner attestation has been provided for a Resell SaaS subscription?
The attestation request will be sent to the MyJFrog for Partners Admin for the partner account. They will need to verify if they have attested to the subscription. If they are unsure, they can contact their assigned JFrog Partner Manager or email partners@jfrog.com.
Where can I provide the Partner attestation for a Resell SaaS subscription so I can see the customer’s usage data?
The attestation request will be sent to the MyJFrog for Partners Admin for the Partner account. They will need to verify if they have attested to the subscription. If they are unsure, they can contact their assigned JFrog Partner Manager or email partners@jfrog.com.
How can I add an additional user from my company to view the dashboard?
Currently, the dashboard is limited to one admin user per Partner entity.
How can I renew a customer’s subscription?
Log in to the Partner Center to register the opportunity for renewal. Your Partner manager will contact you to qualify and process the renewal request.
If my customer is approaching their consumption limit or has gone over. How can I add more storage?
Engage JFrog Channel Partner Management to increase their storage capacity.
If my customer has gone over their consumption limit, how can I add more storage?
Engage JFrog Channel Partner Management to increase their storage capacity.
How do I escalate a Partner-related support issue?
Contact your assigned JFrog Partner Manager or email partners@jfrog.com.
For technical support and login issues, email service@jfrog.com