You do not need to follow the above guidelines to open a ticket as it would not be applicable. If you have technical questions or configuration questions, please follow the below guidelines for opening a ticket:
Include a full description of your question or concern:
- A clear problem statement or question - "Should I use replication to set up a DR system?"
- Use case - "I want a backup Artifactory if my Production goes down."
- End goal (if applicable)
- Include links to the documentation you followed, especially if you found our documentation needs to be corrected
This context will help us provide ideas or better answer the question. JFrog Support can also fix issues in the documentation or help you understand an unclear statement there.