ARTIFACTORY: What if you lost complete access to your JFrog SaaS instance

This article will tell you how to proceed when you are fully blocked due to a loss of access to the JFrog SaaS platform, a loss of admins credentials, or any SSO Login setbacks.

If you have fully lost access to your JFrog SaaS instance and Reset / Forgot Password is not helping, please contact the JFrog Support via support case. 

The Support Team will be able to create a new set of admin credentials and an email will be sent to the "registered license owner" of the SaaS instance. Please ensure that the registered email address is still active in your organization. 

If you would like to modify or update the registered email address, please contact JFrog via support case.

Please note that having one internal admin user is always recommended in case of SSO setbacks.