ARTIFACTORY: Forgot Password Option Not Visible on the Artifactory Login Page

Introduction 

This article explains the issue where users do not see the Forgot Password option on the Artifactory login page, preventing them from resetting their password using the standard self-service workflow.


Resolution 

To ensure the Forgot Password option is available on the login page, the Mail Server configuration must be enabled in Artifactory.

Follow the steps below:

Navigate to Administration → General Management → Mail Server.

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Enable the Mail Server option.
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Provide the required details.
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Save the configuration.
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Once Mail Server is enabled and properly configured, the Forgot Password option will appear on the login page.

Please note: 

On-Prem:
Mail Server must be manually configured. If Mail Server is not enabled, the Forgot Password option will not be displayed on the login page.

SaaS:
Mail Server is enabled by default; therefore, the Forgot Password option is visible on all SaaS instances.

To configure Mail Server, please follow the steps outlined in the official documentation.


Conclusion 

The visibility of the Forgot Password option on the Artifactory login page depends on the Mail Server configuration. Ensuring that the Mail Server is enabled and correctly configured will allow users to reset their passwords successfully.