1. Download the appropriate version of the Artifactory installation package from JFrog Portal here. By meaning the appropriate version, it’s the version of the existing Artifactory installation.
2. Extract the archived package.
3. Navigate to the below directory based on the Artifactory version used.
In Artifactory 6x : $ARTIFACTORY_HOME/access/data/access.env.version
In Artifactory 7x : $JFROG_HOME/artifactory/var/data/access
4. Open the access.env.version file to check for the version details and you’ll find an entry within the file. (a number)
5. Now, login into the existing Artifactory installation and observe that the access.env.version file is empty [or] missing the right version.
6. Use the reference copied (the number) from the new download to the existing file.
7. Perform a restart of the instance.
This should help to remediate the instance from the reported situation. If the issue persists, please contact the support team for further assistance, via support@jfrog.com.
2. Extract the archived package.
3. Navigate to the below directory based on the Artifactory version used.
In Artifactory 6x : $ARTIFACTORY_HOME/access/data/access.env.version
In Artifactory 7x : $JFROG_HOME/artifactory/var/data/access
4. Open the access.env.version file to check for the version details and you’ll find an entry within the file. (a number)
5. Now, login into the existing Artifactory installation and observe that the access.env.version file is empty [or] missing the right version.
6. Use the reference copied (the number) from the new download to the existing file.
7. Perform a restart of the instance.
This should help to remediate the instance from the reported situation. If the issue persists, please contact the support team for further assistance, via support@jfrog.com.