{"id":162808,"date":"2026-02-01T10:35:00","date_gmt":"2026-02-01T08:35:00","guid":{"rendered":"https:\/\/jfrog.com\/?page_id=162808"},"modified":"2026-02-23T12:23:33","modified_gmt":"2026-02-23T10:23:33","slug":"premium-availability-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/jfrog.com\/fr\/premium-availability-terms-and-conditions\/","title":{"rendered":"JFrog Premium Availability (99.99%) Addendum"},"content":{"rendered":"

Last Updated:<\/strong> February 23, 2026<\/p>\n

This JFrog Premium Availability Addendum (this \u201c<\/span>Addendum<\/b>\u201d)<\/span> is effective as of the date last signature on the Order Form purchasing JFrog Premium Availability (\u201c<\/span>Effective Date<\/b>\u201d), and is hereby incorporated by reference into and made part of the Customer\u2019s agreement with JFrog, and together with Order Form(s), Statement of Work(s) and any other applicable addenda, schedules or amendments constitute the entire agreement by and between JFrog and Customer (collectively, the \u201c<\/span>Agreement<\/b>\u201d). JFrog and Customer may be referred to in this Agreement, individually, as a \u201c<\/span>Party<\/b>\u201d and collectively, as the \u201c<\/span>Parties<\/b>\u201d. Undefined terms will have the meaning set forth in Customer\u2019s agreement with JFrog.\u00a0<\/span><\/p>\n

    \n
  1. DEFINITIONS<\/b><\/span>\n
      \n
    1. \u201c<\/span>Covered Services<\/b>\u201d means collectively the following six (6) core services (i) JFrog Artifactory; (ii) JFrog Xray; (iii) JFrog Distribution; (iv) JFrog Curation; (v) JFrog Advanced Security (JAS); and (vi) JFrog AppTrust. Covered Services are measured on a collective basis and on a per instance basis. For customers who have purchased a subset of the available services, ‘Covered Services’ refers specifically to the collective subset of Covered Services purchased.<\/span><\/li>\n
    2. \u201c<\/span>Downtime Minute\/s<\/b>\u201d means the aggregated monthly minutes during which the Covered Services are not available to the Customer, measured by Error Rate. If the Error Rate exceeds 90% for a given minute interval, that minute constitutes a Downtime Minute. Occasional failures or high latency that do not result in a 90% failure rate for a full consecutive minute do not constitute a Downtime Minute. Downtime Minutes do not include (i) periods where the Customer retains external connectivity to the service’s API endpoints, regardless of the performance or latency of specific requests, and (ii) minutes excluded according to Section 2(b) below.\u00a0<\/span><\/li>\n
    3. \u201c<\/span>5xx Server Error<\/b>\u201d means any HTTP status code in the 500\u2013599 range based on JFrog\u2019s system of record returned by the Covered Services in response to a Valid Request, indicating that the Covered Service failed to fulfill the request due to an internal error or service unavailability. 5xx Server Error excludes any errors caused by the Customer (known as \u20184xx errors\u2019) or other exclusions included in this Addendum or the Agreement.\u201c<\/span><\/li>\n
    4. \u201cError Rate<\/b>\u201d means the total number of 5xx Server Errors via API Calls returned by the Covered Services in JFrog\u2019s system of record divided by the total Valid Requests during a measurement interval, expressed as a percentage as follows:<\/span><\/span>
      \n\n\n\n\n
      Error Rate<\/em> =<\/td>\nTotal 5xx Server Errors<\/span><\/em><\/td>\n\u00a0 x 100<\/td>\n<\/tr>\n
      Total Valid Requests<\/span><\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n
    5. \u201c<\/span>Monthly Fee<\/b>\u201d means one-twelfth (1\/12th) of the Customer\u2019s annual Subscription fee for the applicable Subscription purchased by the Customer.<\/span><\/li>\n
    6. \u201c<\/span>Monthly Uptime Percentage<\/b>\u201d means the following calculation:<\/span><\/span>
      \n\n\n\n\n
      Monthly Uptime %<\/em> =<\/td>\nTotal Minutes in Month – Downtime Minutes<\/em><\/td>\n\u00a0 x 100<\/td>\n<\/tr>\n
      Total Minutes in Month<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n
    7. \u201c<\/span>Uptime<\/b>\u201d means the total number of minutes in a calendar month minus the number of Downtime Minutes.<\/span><\/li>\n
    8. \u201c<\/span>Valid Request<\/b>\u201d means any HTTP request sent to the Covered Services that conforms to the Documentation and is not rejected due to client-side errors such as authentication failures, permissions issues, or malformed syntax\u00a0 (known as \u20184xx errors\u2019).<\/span><\/li>\n<\/ol>\n<\/li>\n
    9. UPTIME GUARANTEE.<\/b><\/span>\n
        \n
      1. Subject to the terms and conditions of the Agreement and this Addendum, and solely during the applicable Subscription Term, JFrog will use commercially reasonable efforts to ensure the Monthly Uptime Percentage will be no less than 99.99% for the Covered Services during any calendar month (\u201c<\/span>Uptime Guarantee<\/b>\u201d). The availability of the Covered Service excludes any Covered Services unavailability due to any of the exclusions listed in the Downtime Minutes definition.<\/span><\/li>\n
      2. Downtime Exclusions<\/b>. The following events or conditions will not be considered Downtime Minutes and will be excluded from the calculation of the Monthly Uptime Percentage<\/span>\n