{"id":23256,"date":"2017-11-28T09:48:14","date_gmt":"2017-11-28T07:48:14","guid":{"rendered":"https:\/\/www.jfrog.com\/?page_id=23256"},"modified":"2026-04-07T22:49:05","modified_gmt":"2026-04-07T20:49:05","slug":"sla","status":"publish","type":"page","link":"https:\/\/jfrog.com\/de\/platform\/sla\/","title":{"rendered":"JFrog Platform Service Level Agreement"},"content":{"rendered":"<p>Below you will find links to the JFrog Platform Service Level Agreements.<\/p>\n<p><b>For JFrog Standard Support &#038; SLA:<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/jfrog.com\/standard\/sla\/\">JFrog Standard Support &#038; SLA<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>For JFrog Gold Support &#038; SLA:<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/jfrog.com\/gold\/sla\/\">JFrog Gold Support &#038; SLA<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>For JFrog Platinum Support &#038; SLA:<\/b><\/p>\n<ul>\n<li><a href=\"https:\/\/jfrog.com\/platinum\/sla\/\">JFrog Platinum Support &#038; SLA<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Below you will find links to the JFrog Platform Service Level Agreements. For JFrog Standard Support &#038; SLA: JFrog Standard Support &#038; SLA &nbsp; For JFrog Gold Support &#038; SLA: JFrog Gold Support &#038; SLA &nbsp; For JFrog Platinum Support &#038; SLA: JFrog Platinum Support &#038; SLA<\/p>\n","protected":false},"author":73,"featured_media":0,"parent":131508,"menu_order":1373,"comment_status":"closed","ping_status":"closed","template":"templates\/legal-page.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-23256","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>JFrog - Customers SLA-BASED Support Terms<\/title>\n<meta name=\"description\" content=\"These SLA-Based Support Terms (the \u201cSLA Terms\u201d) offers a proactive approach to maintaining the quality and integrity of your Artifactory and CI servers and includes the following: Artifactory SLA-Based Electronic and Phone Support \u2013 for diagnosing and prioritizing issues arising in production and helping you identify the root cause, so that you can rapidly resume normal operation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jfrog.com\/de\/wp-json\/wp\/v2\/pages\/23256\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JFrog Platform Service Level Agreement\" \/>\n<meta property=\"og:description\" content=\"These SLA-Based Support Terms (the \u201cSLA Terms\u201d) offers a proactive approach to maintaining the quality and integrity of your Artifactory and CI servers and includes the following: Artifactory SLA-Based Electronic and Phone Support \u2013 for diagnosing and prioritizing issues arising in production and helping you identify the root cause, so that you can rapidly resume normal operation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jfrog.com\/de\/platform\/sla\/\" \/>\n<meta property=\"og:site_name\" content=\"JFrog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/artifrog\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-07T20:49:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/speedmedia2.jfrog.com\/08612fe1-9391-4cf3-ac1a-6dd49c36b276\/media.jfrog.com\/wp-content\/uploads\/2018\/06\/20132021\/JFROG.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@jfrog\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jfrog.com\/de\/platform\/sla\/\",\"url\":\"https:\/\/jfrog.com\/de\/platform\/sla\/\",\"name\":\"JFrog - 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