January 9, 2022
JFrog (including our subsidiaries and affiliates worldwide – collectively, “JFrog“, “us”,
“our” or “we”) is on a mission to enable continuous updates through liquid software,
empowering developers to code high-quality applications that securely flow to end-users with zero
downtime.
This Privacy Policy (“Policy”) applies to JFrog’s website relating to JFrog Connect (the “Platform”) and
describes how we collect, use, and disclose your information in connection therewith. We respect the
privacy of our customers, users, partners, and websites visitors (collectively – “you”, or “your”) and
are committed to protecting the personal information that you share with us. We have taken efforts to
make our Policy as clear and informative as possible and we encourage you to carefully read it.
Please note that this Policy applies to the information provided by you through our website JFrog
Connect (the “Website”) or through the Platform, or as you may otherwise interact with us in connection
with the Platform (together with the Website and Platform - the “Services”). By accessing and/or using
our Services you agree to this Policy, including to the collection and processing of your personal
information. In case you disagree with any of these terms please do not provide us with any personal
information and avoid contacting us or using our Services.
1. What information do we collect and how?
Directly and indirectly from you when using our Platform or visiting our Website. For example,
usage details collected automatically during your interaction with our Services, such as the type of
browser you use, IP address, device ID, cookies installed on the device, date/time stamp, referring/exit
pages, clicked pages, the actions you take on the Services and any other information your browser may
send us.
We use industry standard tools and software to monitor your navigation and usage of the Services, your
usage pattern-logs and other communications information. We may also use cookies and/or similar
technologies (“cookies”), which stores certain information on your computer, and which allows us to
enable automatic activation of particular features and improve your experience. Most browsers will allow
you to erase such cookies, block acceptance of cookies, or receive a warning before a cookie is stored.
However, if you block or erase cookies, or change the applicable settings, your experience on our
Services may be limited. For more information, please see our Cookies Policy.
Directly from you or via our customer (i.e., your employer or the organization you are related to). For
example, if you fill out a form or communicate with us through our Website, or when your organization
subscribes and engages with JFrog to receive Services. This includes information such as business
contact details – first and last name, job title, email or physical address, phone number, professional
needs and interests, and your interactions with us, including posting comments or feedback on our
forums, session recordings, correspondence or calls recordings and associated transcriptions (if
applicable).
From external providers that contract with us or interact with us in connection with the Services we
perform. For example, from vendors and partners such as social media sites and analytics providers that
integrate their services with ours or provide us access to their services.
At all times, you may choose whether to provide or disclose your personal information. If you choose not
to provide such personal information, you may still visit parts of the Website or receive limited
Services, but you may be unable to access certain options, programs, offers, and services that involve
our interaction with you.
2. How do we use the information collected?
We will only collect and process your personal information in order to abide by our legal obligations;
comply with a contract between us and you or a third party you are associated with; for the performance
of our Services; to support our legitimate interests (for example: maintaining, improving and
advertising our Services, protecting the security of our systems, as well as ours and our customers’
data, and providing customer support).
Your acceptance of our related Terms of Use and this Policy will be deemed as your
consent, only in case this is the only legal basis allowed for processing personal information in the
applicable territory. If you wish to withdraw your consent for such processing, please contact us at: privacy@jfrog.com.
We may use or disclose the personal information we collect for the following purposes:
3. How can you control your information?
Privacy regulations worldwide such as the EU/UK General Data Protection Regulation (GDPR), and the CCPA
provide certain rights for data subjects. If you wish to exercise your rights under the applicable data
protection regulation, please submit your request via JFrog’s Privacy Request Form.
You have a right to access and correct (rectify) the record of your personal information maintained by
JFrog if it is inaccurate. You may request that JFrog erase that data or cease processing it, subject to
certain exceptions, or to confirm whether we process your personal information, or if we comply with the
right to non-discrimination of service and price (if applicable). Upon your request, and when
technically feasible, JFrog will provide your personal information to you or directly transmit it (if
applicable).
Please note that: (a) we may require additional information in order to verify your request; (b) if you
will not respond within 30 days from our initial verification email, your request will be closed, and we
will not be able to accommodate it; (c) your request may be recorded by us for legal obligations in
accordance with Section 6; (d) if you are using the Services on behalf of our customer (i.e., your
employer or the organization you are related to), you should contact your account administrator with
your request, if you will contact us directly we will share such request with the relevant customer; and
(e) we may charge a reasonable fee or refuse to act on a request if such request is excessive,
repetitive, manifestly unfounded, or if we required to or allowed by the applicable law or regulation.
You may also request that JFrog cease using your information for direct marketing purposes. Please note
that you may manage the receipt of marketing information from us by clicking on the “unsubscribe” link
located on the bottom of the email and/or by updating your communication preferences via JFrog’s Subscription
Center. We may also contact you with service information such as billing/login issues, surveys,
event information following your registration, etc.
Please also note that if you have concerns about how JFrog processes your personal information, you have
a right to lodge a complaint with the appropriate local data protection authority. You can also call us
at +1-408-329-1540 (for Californian Consumers) or contact us at: privacy@jfrog.com.
4. Who do we share information with?
Our Website and some of the Platform allow you to share information with other users and create and
publish content. Any content that you post on or via the Services (“User Submissions”), may be publicly
available to other users. The notices and tools that we provide on the Services are intended to inform
you which information will be made publicly available. If you publish your personal information in any
User Submissions, you may receive unsolicited messages from other users of the Website or the public.
Therefore, we encourage you only to post information that you are sure you want to be accessible to
anyone.
If you are using our Services on behalf of an organization or if you provide us with an email address
which belongs to an organization, certain information provided to us may be accessible to the respective
administrator or to other users of such organization.
JFrog uses third-party service providers to enable us to provide the Services. These providers are not
permitted to store, retain, or use information collected by us except for the sole purpose of providing
the Services.
We also reserve the right to use or disclose your information if: (a) required by law, under a judicial
proceeding, court order, or legal processor if we reasonably believe that such disclosure is required to
protect our rights, including their enforcement; (b) to transfer or assign the personal information
retained by us in the event that we are acquired by or merged with a third party entity; (c) to share
information internally within JFrog; (d) in the event of bankruptcy or a comparable event; or (e) if we
rendered such information non-personal.
5. How do we protect your information?
We use industry standard technologies and internal procedures to maintain the security and integrity of
our Services and your information, and to prevent unauthorized access thereto. Please visit JFrog’s Trust Center for further information. Please note,
however, that there are inherent risks in transmission of information over the internet or other methods
of electronic storage and we cannot guarantee that unauthorized access or use of your information will
never occur.
6. Where is your information stored and for how long?
JFrog operates globally and our Services are provided from various location. In order to allow us to
perform our obligations and provide you with the Services, we transfer information within our group of
companies (a list thereof is available here) and to other
contracted third-party service providers, which may be located outside your country of residence.
When sharing such information, we use appropriate legal mechanisms to safeguard the transfer, such as
the Standard Contractual Clauses (SCC), which have been approved by the European Commission Implementing
Decision 2021/914, to safeguard the transfer of information from the European Economic Area and
Switzerland (collectively - the “EEA”) outside of the EEA. You can obtain a copy of the SCCs by
contacting us at: privacy@jfrog.com.
Please note that we may transfer such information to a country and jurisdiction that may not have
equivalent privacy and data protection laws that apply to your country of residence. Regardless of where
your information is stored, we, our affiliates and third-party service providers apply the same
protections described in this Policy.
JFrog may retain your information for a period consistent with the original purpose of collection,
and/or in accordance with our legal and contractual obligations and the applicable law or regulation.
For example, we will retain your information for as long as you are using our Services, and for a
reasonable period thereafter. Please note, we are not required to retain personal information for a
specific time period and are free to remove it at any moment. Aggregated and/or anonymous data, and any
other non-personal information may be retained by us as permitted under the applicable privacy laws.
7. Third-party websites and social media features
Our Services may include social media features (“Features“), for example, you can share posts and
comments on or through your social media account. The Features may enable the applicable social networks
to collect your IP address and other automatically collected usage details and may set a cookie to
enable the functionality of the Feature (see Section 1). Your interactions with the Features are
governed by the privacy policy of the third party who provided such Features, and we are not responsible
for the privacy practices or the content of such third-party Features. Please be aware that the third
parties providing the Features may collect personal information from you. Accordingly, we encourage you
to read the terms and conditions and privacy policy of each relevant third party that you choose to use
or interact with.
In addition, certain links on our Website, enables you to enter other sites or services. Those linked
sites and services are provided solely as a convenience to you and are not under the control of JFrog.
We are not responsible or liable for such linked sites and services’ privacy practices and/or any other
practices. Your access to, use of, and reliance upon any such sites, services and content and your
dealings with such third parties are at your sole risk and expense.
8. Changes to this Privacy Policy
The terms of this Policy will govern the use of the Services and any information collected by JFrog.
JFrog reserves the right to change this policy at any time by posting an updated version on our
Services. We will provide notice of substantial changes of this policy on the homepage of the Website.
All other changes to this Policy are effective as of the stated “Last Update” date and your continued
use of the Services after the Last Update date will constitute acceptance of, and agreement to be bound
by, those changes. If the Policy is required to be amended to comply with any legal requirements, the
amendments may take effect immediately, or as required by the law and without any prior notice.
9. Our policy towards children
The Website is intended for users over the age of eighteen (18). Therefore, JFrog does not intend and
does not knowingly collect personal information from children under the age of eighteen (18). We reserve
the right to request proof of age when needed. If we learn that we collected personal information from
children under the age of eighteen (18) we will delete that information promptly. Please contact JFrog
at privacy@jfrog.com if you have reasons to suspect that JFrog collected such information.
10. Got any questions?
We are committed to protecting your privacy. If you have any questions concerning this Policy, please
contact us at: privacy@jfrog.com. or write to us at: JFrog, 270 E. Caribbean Drive, Sunnyvale, CA 94089,
and we will make an effort to reply within a reasonable timeframe.
