January 9, 2022
JFrog (including our subsidiaries and affiliates worldwide – collectively, “JFrog“, “us”,
“our” or “we”) is on a mission to enable continuous updates through liquid software,
empowering developers to code high-quality applications that securely flow to end-users with zero
1. What information do we collect and how?
Directly and indirectly from you when using our Platform or visiting our Website. For example, usage details collected automatically during your interaction with our Services, such as the type of browser you use, IP address, device ID, cookies installed on the device, date/time stamp, referring/exit pages, clicked pages, the actions you take on the Services and any other information your browser may send us.
Directly from you or via our customer (i.e., your employer or the organization you are related to). For example, if you fill out a form or communicate with us through our Website, or when your organization subscribes and engages with JFrog to receive Services. This includes information such as business contact details – first and last name, job title, email or physical address, phone number, professional needs and interests, and your interactions with us, including posting comments or feedback on our forums, session recordings, correspondence or calls recordings and associated transcriptions (if applicable).
From external providers that contract with us or interact with us in connection with the Services we perform. For example, from vendors and partners such as social media sites and analytics providers that integrate their services with ours or provide us access to their services.
At all times, you may choose whether to provide or disclose your personal information. If you choose not to provide such personal information, you may still visit parts of the Website or receive limited Services, but you may be unable to access certain options, programs, offers, and services that involve our interaction with you.
2. How do we use the information collected?
We will only collect and process your personal information in order to abide by our legal obligations; comply with a contract between us and you or a third party you are associated with; for the performance of our Services; to support our legitimate interests (for example: maintaining, improving and advertising our Services, protecting the security of our systems, as well as ours and our customers’ data, and providing customer support).
We may use or disclose the personal information we collect for the following purposes:
3. How can you control your information?
Privacy regulations worldwide such as the EU/UK General Data Protection Regulation (GDPR), and the CCPA provide certain rights for data subjects. If you wish to exercise your rights under the applicable data protection regulation, please submit your request via JFrog’s Privacy Request Form.
You have a right to access and correct (rectify) the record of your personal information maintained by JFrog if it is inaccurate. You may request that JFrog erase that data or cease processing it, subject to certain exceptions, or to confirm whether we process your personal information, or if we comply with the right to non-discrimination of service and price (if applicable). Upon your request, and when technically feasible, JFrog will provide your personal information to you or directly transmit it (if applicable).
Please note that: (a) we may require additional information in order to verify your request; (b) if you will not respond within 30 days from our initial verification email, your request will be closed, and we will not be able to accommodate it; (c) your request may be recorded by us for legal obligations in accordance with Section 6; (d) if you are using the Services on behalf of our customer (i.e., your employer or the organization you are related to), you should contact your account administrator with your request, if you will contact us directly we will share such request with the relevant customer; and (e) we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive, manifestly unfounded, or if we required to or allowed by the applicable law or regulation. You may also request that JFrog cease using your information for direct marketing purposes. Please note that you may manage the receipt of marketing information from us by clicking on the “unsubscribe” link located on the bottom of the email and/or by updating your communication preferences via JFrog’s Subscription Center. We may also contact you with service information such as billing/login issues, surveys, event information following your registration, etc.
Please also note that if you have concerns about how JFrog processes your personal information, you have a right to lodge a complaint with the appropriate local data protection authority. You can also call us at +1-408-329-1540 (for Californian Consumers) or contact us at: firstname.lastname@example.org.
4. Who do we share information with?
Our Website and some of the Platform allow you to share information with other users and create and publish content. Any content that you post on or via the Services (“User Submissions”), may be publicly available to other users. The notices and tools that we provide on the Services are intended to inform you which information will be made publicly available. If you publish your personal information in any User Submissions, you may receive unsolicited messages from other users of the Website or the public. Therefore, we encourage you only to post information that you are sure you want to be accessible to anyone.
If you are using our Services on behalf of an organization or if you provide us with an email address which belongs to an organization, certain information provided to us may be accessible to the respective administrator or to other users of such organization.
JFrog uses third-party service providers to enable us to provide the Services. These providers are not permitted to store, retain, or use information collected by us except for the sole purpose of providing the Services.
We also reserve the right to use or disclose your information if: (a) required by law, under a judicial proceeding, court order, or legal processor if we reasonably believe that such disclosure is required to protect our rights, including their enforcement; (b) to transfer or assign the personal information retained by us in the event that we are acquired by or merged with a third party entity; (c) to share information internally within JFrog; (d) in the event of bankruptcy or a comparable event; or (e) if we rendered such information non-personal.
5. How do we protect your information?
We use industry standard technologies and internal procedures to maintain the security and integrity of our Services and your information, and to prevent unauthorized access thereto. Please visit JFrog’s Trust Center for further information. Please note, however, that there are inherent risks in transmission of information over the internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use of your information will never occur.
6. Where is your information stored and for how long?
JFrog operates globally and our Services are provided from various location. In order to allow us to perform our obligations and provide you with the Services, we transfer information within our group of companies (a list thereof is available here) and to other contracted third-party service providers, which may be located outside your country of residence.
When sharing such information, we use appropriate legal mechanisms to safeguard the transfer, such as the Standard Contractual Clauses (SCC), which have been approved by the European Commission Implementing Decision 2021/914, to safeguard the transfer of information from the European Economic Area and Switzerland (collectively - the “EEA”) outside of the EEA. You can obtain a copy of the SCCs by contacting us at: email@example.com.
Please note that we may transfer such information to a country and jurisdiction that may not have equivalent privacy and data protection laws that apply to your country of residence. Regardless of where your information is stored, we, our affiliates and third-party service providers apply the same protections described in this Policy. JFrog may retain your information for a period consistent with the original purpose of collection, and/or in accordance with our legal and contractual obligations and the applicable law or regulation. For example, we will retain your information for as long as you are using our Services, and for a reasonable period thereafter. Please note, we are not required to retain personal information for a specific time period and are free to remove it at any moment. Aggregated and/or anonymous data, and any other non-personal information may be retained by us as permitted under the applicable privacy laws.
7. Third-party websites and social media features
The terms of this Policy will govern the use of the Services and any information collected by JFrog. JFrog reserves the right to change this policy at any time by posting an updated version on our Services. We will provide notice of substantial changes of this policy on the homepage of the Website. All other changes to this Policy are effective as of the stated “Last Update” date and your continued use of the Services after the Last Update date will constitute acceptance of, and agreement to be bound by, those changes. If the Policy is required to be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice.
9. Our policy towards children
The Website is intended for users over the age of eighteen (18). Therefore, JFrog does not intend and does not knowingly collect personal information from children under the age of eighteen (18). We reserve the right to request proof of age when needed. If we learn that we collected personal information from children under the age of eighteen (18) we will delete that information promptly. Please contact JFrog at firstname.lastname@example.org if you have reasons to suspect that JFrog collected such information.
10. Got any questions?
We are committed to protecting your privacy. If you have any questions concerning this Policy, please contact us at: email@example.com. or write to us at: JFrog, 270 E. Caribbean Drive, Sunnyvale, CA 94089, and we will make an effort to reply within a reasonable timeframe.